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We are passionate about moving our customers’ products in the safest, freshest way possible.

Our Purpose

We are passionate about moving our customers' products in the safest, freshest way possible.

Primary Connect began in Australia in 2003 and New Zealand in 2009. Since then, Primary Connect has grown to be a successful ‘business within a business’, delivering value to more than 1,000 customers.

We work with our customers to understand their supply chain movements, with the aim of improving efficiencies and reducing their cost of doing business.

Safety is our absolute priority. We work with our trusted transport partners and service providers to ensure that COR is rigorously adhered to. This includes a market leading cold chain policy, ensuring that your products are cared for every step of the way.

Our team is dedicated to providing outstanding customer service every step of the way. We are personally invested in ensuring that you have the best experience possible and are available seven days a week to help support your business.

We are also passionate about supporting the community and environment. Our partnership with Foodbank was established in September 2018. We are Foodbanks largest supply chain partner, helping them achieve their mission of reducing food poverty across Australia.

We are passionate about moving our customers' products in the safest, freshest way possible. Our vision is to deliver outstanding service and be the preferred supply chain partner for our customers.

We achieve this by delivering our value proposition.




We have an uncompromising approach to ensure the highest possible product safety and supply chain COR compliance standards


Our dedicated customer service and account management functions are there 24/7 to ensure first-class service standards for your business


Unlocking exclusive optimisation opportunities to lower the cost of doing business for our supplier partners, through strategic transport partnerships and our extensive network. Putting our expertise to use in support of the community & environment


Use our extensive network and market leading technology to make the supply chain simple and intuitive for our customers


Connect and support stakeholders through strategic supply chain reviews to identify and execute efficient network solutions and exclusive optimisation opportunities