OUR TEAM
Delivering outstanding service and putting our customers at the heart of everything we do
OUR TEAM
The Primary Connect team is passionate about delivering outstanding service for our customers.
The team brings their years of dedication and expertise across retail, transport, commercial and operations to provide you with the best possible service experience.
We are on hand to provide advice about the status of your collection and delivery, or to help solve any urgent transport needs you may have. We remain flexible and will always strive to find solutions to your problems.
We're here for you seven days a week (5am - 2am Eastern Time)
BUSINESS DEVELOPMENT
Your initial point of contact. Here to understand your supply chain requirements and create lasting, strategic partnerships. The team will facilitate Supply Chain value discovery workshops to ensure we fully understand your end-to-end supply chain so, together, we can identify opportunities to drive efficiencies.
NETWORK SOLUTIONS & OPTIMISATION
Our network team builds and optimises networks and solutions for all customer transport requirements. From the most complex of tasks, to the simplest delivery, they’ll build the smartest solution possible, using only our most reliable service partners.
TRANSPORT OPERATIONS
Planning and executing your services on a daily basis, our team of skilled transport planners manage over 7,000 shipments per week. They use road, rail and coastal shipping infrastructure to deliver service targets, managing seasonal peaks and finding solutions during unforeseen network disruptions.
CUSTOMER SERVICE & BUSINESS SUPPORT
Always on hand to provide you with the information required to manage your business. Our customer service and business support teams will ensure you know what’s going on, help you resolve issues and, critically, make sure payments flow smoothly.
ACCOUNT MANAGEMENT
Supporting customers in the delivery of key service metrics and sustainable strategies, our dedicated Account Management team will put your business before all else. They’ll ensure our joint plans are executed and will support you in creating supply chain optimisation plans for the future.
CONTINUOUS IMPROVEMENT
Ensuring we continue to evolve our processes and technology to keep things running smoothly and make the supply chain process as simple to navigate as possible.
