FAQs
Find the answers to the most frequently asked questions we receive from our partners
Frequently asked questions
What are the benefits of partnering with Primary Connect?
We work with our customers to understand their supply chain movements, with the aim of improving efficiencies and reducing their cost of doing business.
We are able to use the scale and strength of our transport network and experience to deliver outstanding efficiencies and service performance.
How do I know my goods will travel safely?
Safety is our absolute priority. We work with our trusted transport partners and service providers to ensure that COR (Chain of Responsibility) is rigorously adhered to, including a market leading cold chain policy, ensuring that your products are cared for every step of the way.
Who are my main points of contact?
Our Customer Service team are dedicated to providing outstanding service every step of the way and are available seven days a week to help support your business.
For our larger partners, we have a team of dedicated Account managers to ensure we have aligned service and growth plans to deliver ongoing benefits for your business.
Does Primary Connect own its Transport fleet?
Primary Connect contracts leading Transport Carriers to fulfil a range of National transportation services.
Together, we work in partnership to develop the best transport solutions for our customers.
Who owns Primary Connect?
Primary Connect is part of the Woolworths Group.
Where does Primary Connect deliver to?
We will deliver to any location requested by our customers.
This includes internal product transfers, city produce markets and the distribution centres of major retailers.
How do I pay Primary Connect?
If you are an existing Woolworths supplier, BIG W supplier or Endeavour Drinks supplier, the transport fee will be deducted via remittance from the commercial goods order.
If you are not a Woolworths, BIG W supplier or Endeavour Drinks supplier, payment can be made via manual invoice or direct debit.